Systems that keep running when the office is empty. They read what arrives, apply the rules your team already uses, and hand a case to a person the moment it needs judgement.

One routine case, start to finish

WhatsAppClassifyBusiness rulesCRMHuman approvalReply

Automation earns its place when the team stops chasing tasks.

Work still enters through the usual channel. The difference is what happens next: routine cases move on their own, while the exceptions arrive ready for someone to review.

We automate

  • incoming conversations
  • quotes and documents
  • booking and follow-up
  • file reading
  • CRM and inboxes
  • collections and reporting
  • voice support, at any hour

Live log

  1. 09:12:04message received · WhatsApp
  2. 09:12:11attachment read: receipt.pdf
  3. 09:12:18fields extracted: date, amount, id
  4. 09:12:25classified: booking
  5. 09:12:32availability checked
  6. 09:12:39quote generated
  7. 09:12:46email sent to the client
  8. 09:12:53record created in CRM
  9. 09:13:00duplicate found and merged
  10. 09:13:07reminder scheduled: 48 h before
  11. 09:13:14exception: outside hours
  12. 09:13:21handed to a person

One intake, even when the formats disagree.

A business receives information in formats that rarely match. We build the layer that interprets, normalises and routes each one, while keeping the reason behind every decision visible.

Some decisions should still reach a person.

We set clear thresholds for approval, correction or a stop. The system prepares the case, someone decides with the right context, and the work continues from there.

A call answered by a voice agent

Caller

Hi, I would like a table for four on Friday.

Agent

Of course. I have eight, or half past nine.

Caller

Eight. One of us is coeliac.

Agent

Noted. I will put you through to someone to confirm with the kitchen.

Passed to a person

  1. We observe the real process

    We follow the work as it happens, including exceptions, shortcuts, and the information only one person knows where to find.

  2. We map the decisions

    We separate rules, data, and approval points. Every output has a reason the team can inspect.

  3. We put one flow to work

    We start with a contained piece, connect it to the existing tools, and test it against real cases.

  4. We leave the team in charge

    We document the logic, show people how to intervene, and agree what happens when something falls outside the plan.

What keeps landing on your team’s desk again and again?

Let’s talk